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Q & A


We are have joined forces with many different technology and content providers to ensure compatibility of our product with industry standards. 

“ECaTS has been a great tool to consolidate call volume state wide and has allowed PSAPs to validate call volumes against PSAP MIS packages. So far, the ECaTS data has proven correct and has led to clarification and/or changes in rules setup in the other MIS packages.”

Bill Jensen, State of Utah 911 Program Manager


The Emergency Call Tracking System: Making 9-1-1 Inroads in California

Q: What makes ECaTS different?

A: ECaTS works on any platform and is provided as a distributed service.

Q: How does ECaTS measure the speed of answer?

A: Clients can choose to measure the answer time from the time the call gets to the PSAP until it is answered by a person.


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